• Seattle Urban Mobility Plan – Assistant Project Manager and Transit Lead –Alternative plan to replace Alaskan Way Viaduct with transit and surface street Improvements. Assisting with project coordination, nine sub-contractors, and leading effort to build transit strategies that will significantly boost transit mode share into downtown Seattle as an alternative to re-building freeway capacity through replacement of a two-level highway structure along Seattle’s waterfront that has reached its useful life.
• Washington State Ferries Operational Strategies Assessment– Project Manager – Project to recommend alternative operating policies and practices that will assist Washington State Ferries in maximizing vessel and terminal assets including management of peak vehicle demand while decreasing operational and capital costs and increasing revenues.
• Washington State Legislature Joint Transportation Committee Improving Coordination in Special Needs Transportation Study – Project Staff – Study focuses on identifying barriers and recommending models that will enhance service and cost effectiveness at a regional level through coordination of transportation programs and policies.
• Valley Transit Authority Community Bus Implementation, Palo Alto – Project Staff – Assisted VTA, City of Palo Alto and Stanford University in reaching a consensus plan on how best to operate local transit circulation in Palo Alto, including specific routes and service levels.
• Cupertino City Shuttles – Project Manager – Assisted city staff in evaluation of local circulation system as an alternative response to extreme traffic congestion around three community schools. Primary scope of work was to design and cost a transit circulator system with specific street operational requirements.
• Spokane Transit Authority Planning Function Assessment – Project Manager – An evaluation of current planning and scheduling organization and function at STA. Scope included recommended improvements to better utilize existing staff, identify vulnerabilities, and to make recommendations for additional staff, training, and improved organizational structure.

Pierce Transit, Tacoma, Washington
Senior Operations Planning Manager,
February 2001 to September 2007

• Directed all fixed route and paratransit service planning and scheduling programs for Pierce Transit including scheduling and runcutting for a 200 bus fleet and a 90 vehicle paratransit fleet. Prepared annual service budget and oversight of all service changes, ensuring each fit with agency resources.
• Designed service and directed implementation for Pierce Transit’s first “trunk routes.” High frequency, transit signal priority, extensive customer amenities and close attention to performance have established these three routes as future BRT corridors.
• Created two commuter rail feeder routes to Sound Transit’s Sounder service. The two routes daily eliminate the need for more than 100 downtown station area parking spaces and continue to grow.
• Created a new service mode, Bus PLUS, and designed three implementations of the service. The concept combines fixed route and demand-response operations with customer requested deviations. This new tool has provided Pierce Transit an answer for poor performing fixed routes and emerging areas where fixed route service is a poor match for low density land use.
• Analyzed and projected ridership, actively monitored operational and quality performance of service, including development, preparation, reporting and analysis of transit performance indicators
• Completed installation of an extensive transit signal priority system in 2003 that has been recognized by APTA and ITE as a ground-breaking achievement in working between the transit and traffic engineering disciplines. Recently authored a business case enabling the project to continue as the result of a competitive grant award to Pierce Transit and the City of Tacoma for $2.5 million in CMAQ funds. The project will re-build and enhance the network of traffic signals in downtown Tacoma including implementation of transit signal priority.
• Lead development, design review, documentation of processes, and testing for the scheduling discipline in a system-wide implementation, 2006-2007, of a computer-aided dispatch and automatic vehicle location system, including implementation of automatic passenger counters and automatic vehicle annunciation systems
• Lead service planning and statistical team in development and roll out plan for the Puget Sound Regional Smart Card Project, 1999 to 2007. ORCA (One Regional Card for All) is now in the roll out stage at all major transit providers in the region.
• Concluded negotiations, 2004, with Sound Transit for renewal of the interagency operating agreement for Regional Express Service. This included extensive work and review of a cost allocation model used to establish compensation.
• Founding chairperson, 2001 to 2007, of the Pierce County Coordinated Transportation Coalition, the first in the state, county-wide coordination body to jointly plan and operate special needs transportation bridging human service and public transportation programs.

Service Planning Manager, August 1990 to February 2001

• Set direction for fixed route service and scheduling policies in the short and medium range through a consensus building process involving immediate staff, agency directors and managers, the Board of Commissioners and customers.
• Planned routes and schedules, provided direction, drafted and negotiated contracts, bus customizing specifications, and fare collection agreements for Pierce Transit's most successful new service introduction -- The Seattle Express (1990). Within one year ridership rose by 80% and the amount of service doubled. By 1997 the service had grown to seven day per week, sixteen hour per day operation with a 37% farebox recovery rate. In 1997 completed negotiations with Sound Transit, the newly formed regional transit agency, to enter into a service partnership to further improve service on this important regional route. The partnership provided Sound Transit with their first actual service implementation.
• Created, negotiated and implemented the first multi-jurisdiction employer based annual pass in Washington with one of the larger employers in the area, Weyerhaeuser Corporation. Received the 1997 Washington State Ridesharing Organization Recognition Award as a result of this project.
• Negotiated and implemented the first employer/agency partnership for starting new service to the suburban location of INTEL Corporation’s newest plant in DuPont.
• Managed implementation of a new employer-based service in downtown Tacoma with downtown employers as committed financial partners.
• Principal author and coordinator of Pierce Transit's ADA Complementary Paratransit Plan, including all public participation in plan development and adoption.

Senior Planner, December 1985 to August 1990

• Project Manager for successful implementation of the HASTUS automated scheduling system including staff training and assistance.
• Planned, provided oversight, and negotiated an intergovernmental agreement for the start of the Olympia Express service in 1988.
  

Washington State Department of Transportation, Washington State Ferries, Seattle, Washington, Service Planning Manager, 1985 to 1990

• Planned short and long term service functions of Washington State Ferries. Directed a consultant and internal staff team process to update the long range plan which included the introduction of passenger-only service to Puget Sound.
• Planned all aspects of the emergency ferry service following the collapse of the Hood Canal Floating Bridge.
• Administered and conducted research on the system's traffic statistics data base.
• Served as the primary contact and spokesperson for the ferry system on service, scheduling and fare issues. Singular point of contact and coordination with all transit agencies in the Puget Sound Region and the Puget Sound Regional Council.